Our Service

 

Our commitment to provide a great service to you and your dog includes us working within the guidelines of the Animal Welfare Act 2006. In addition to this we will:

  • Keep your dog safe, clean and hydrated at all times

  • Use a reward based approach to ensure positive association with the grooming process.

  • Keep visiting dogs separate to avoid any interaction between dogs from different homes

  • Treat your dog as our own when they are in our care

  • Allow sufficient breaks and allow them to behave normally at all times. We will work with your dog rather than against it.

Terms and Conditions

On booking an appointment, you agree to the below terms and conditions.

  • I confirm that my pet is fit and healthy.

  • I will make the groomer aware of any allergies.

  • I agree that the groomer will not be held liable or responsible for irritation, abrasion, patchiness or hair loss due not any pre existing skin condition, or as a result of the process of grooming, de-matting, thinning, stripping, or shaving, or any mishap caused by my disclosure of my pet's medical condition or behaviour.

  • If my dog has badly matted fur I give consent for the groomer to shave this off instead of brushing out to avoid any unnecessary suffering for the dog. This will be discussed with you first.

  • If my pet bites or attempts to bite any person or pet, a muzzle may be used, or at the discretion the groomer, treatment may stop and I will pay for work done to that point and will pay the full cost of all damages and expense my pet has caused.

  • If at any time during the groom my dog shows distress or objects to any part of the process, I understand that the groomer will stop and this may result in an incomplete groom. I understand I will be informed of this immediately and consulted.

  • If I fail to collect my pet at the agreed time I will pay all extra cost due.

  • If my pet harbours any parasites clear them at my expense.

  • If my pet's health causes concern, obtain veterinary treatment at my expense

  • I agree to pay any charges due for appointments cancelled without 24 hours notice.

Free walk offer - terms and conditions

  • You must register with Eva's Green to receive your free walk

  • You walk may be taken on the day of your dogs groom or at a later date 

  • All walks are subject to availability

  • If you cancel your appointment you will not receive your free walk

  • You must pay in full on the day of your groom if you do not you will be charged for your booked walk

Eva's Groom Privacy Policy

On arrival at the grooming studio you will be asked to sign a document agreeing to our privacy policy. If you fill in any contact form on our website you will also be agreeing to our Privacy Policy.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, Dog’s Details or other details.

When do we collect information?

We collect information from you when you place make a booking, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, book a walk, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To contact you regarding your booking via email or phone

  • To allow us to better service you in responding to your customer service requests.

  • To send periodic emails regarding your order or other products and services.

  • To follow up with them after correspondence (email/phone inquiries/reviews).

How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. 

Information removal

You can email us at evasgroom@gmail.com at any time to have all of your information removed immediately.

Fair Information Practices

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

we will take the following responsive action, should a data breach occur:
We will notify you via email within 7 business days.
We will notify the users via in-site notification within 7 business days.

Email Addresses and Marketing

We collect your email address in order to:

  • Process bookings and to send information and updates regarding bookings.

  • Send you additional information related to your product and/or service.

  • Market to our mailing list or continue to send emails to our clients after the original booking has occurred.

We agree to the following:

  • Not use false or misleading subjects or email addresses.

  • Identify the message as an advertisement in some reasonable way.

  • Monitor third-party email marketing services for compliance, if one is used.

  • Honour opt-out/unsubscribe requests quickly.

  • Allow users to unsubscribe at any time by emailing evasdogfield@gmail.com

If at any time you would like to unsubscribe from receiving future emails, you can email us at evasdogfield@gmail.com and we will promptly remove you from ALL correspondence.

Media

From time to time we may post pictures of your dog on our website or any other social media site. We will ask you for permission to use photos of your dog at your appointment.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us via email below.
evasgroom@gmail.com

Copyright Eva's Groom 2018